However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Agreed! ColPhorbin 1 yr. ago Copyright 2022 Consumers Unified LLC. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Vivid Seats. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. The latest review was 2 months ago. Vivid seats has been getting scammy lately. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Group tickets DO NOT need to have electronic tickets. In one order, my tickets arrived via email within an hour or so. The tickets are yours now to you have to figure out what to do. The third party did not send us the electronic tickets. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Recent customer reviews are positive. But, that won't happen with your company. A refund or seats in RTC4. Suite 800. 1st time user. Shame shame for all the people you have messed with and hurt. That is a lie. I suggest never doing business with them. I do expect a responce and an apology for this overcharge. Do not waste your time or money on this company. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Please Refund at least $1000. Paid $160 for a single ticket for a show that was rescheduled (twice). says they have a no refund policy unless the event is cancelled. We understand how this may be upsetting for you. I tried calling two hours before my event as the tickets never arrived. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Tickets to Aint to Proud Stage Play in West Palm Beach. This is absurd! Vivid Seats | Event Tickets - Apps on Google Play I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. I did not get what I paid for. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. So I quickly attempted to purchase another ticket. They take your money, and you have no valid tickets. Ive only purchased tickets from this site twice. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT For 2 and now the event is selling them for 25$$$!!! Vivid Tickets Loses Top Rating From Better Business Bureau After You get an email when the tickets are sold, and then you either upload them or ship them. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. They go above and beyond to make my transactions fun and fast! These people are thieves and liars. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. I called Vividseats and was told there was nothing they could do. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Vivid Seats $7.5M Event Cancellation Class Action Settlement Overall, my experience was very positive. IE, Hundreds of people are standing in front of you. Please Refund at least $1000. Over 100 million tickets sold. Explain your situation and why you wish to receive a refund. Sometimes the choice seems insufficient to customers. And, I will never refer you to any of my friends and family. We value your privacy. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Ticket Listing Information 9. Date of experience: 26 February 2023. They refuse to give a refund due to sending the tickets prior to showtime. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Your trust is important to us. So, Vivid seats charged an additional $196. They deserve to go bankrupt as they cost me $800. On 02/16/2023, I bought two concert tickets. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. We lose as a result of your opportunistic business model. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. There were plenty of open spaces, but I wasnt allowed in. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. It guarantees your tickets will be valid and arrive in time for the event. Apply this Vivid Seats coupon code for $15 off first . They refunded, but I am out 2 nights for the hotel. Tickets were electronic via phone. They are aware of this issue. We assure that you and your partner will be able to sit together. And in checking with the Keillor show I found that the show was not sold out! We paid $1,279.45 for these tickets. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Most complaints are from ticket billing and delivery issues. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. I was unsure on how this all worked. Vivid seats scammed me : r/Scams - reddit Total SCAM! Not game day yet so have not opened app for seats. Terrible customer service. I was going to the AFC championship game and bought a parking pass from Vivid Seats. I feel sorry for other customers who have lost a lot more money than we did. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. I don't expect they are willing to give an apology. In my eyes I trully beleive you are a rip off company. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. A. Refunds can only be granted in the event a show is cancelled. At this venue, Section B is behind the Pit. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. Lots of filter options to narrow down events. Looking for the best way to buy and sell mobile tickets? Thank you, you have successfully subscribed to our newsletter! I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. I never received my tickets but was charged for them. I do not expect Keillor to come back to Denver at his age. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Mark, your concerns are absolutely matter to us and we certainly value your feedback. This comment was posted by a verified customer. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. Read more Comments: 0 Finally got my tickets and had a great time speaking to the very helpful gentleman. Full refund and apology for lack of ticket delivery. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Vivid Seats Updates 2021 Financial Guidance | Markets Insider Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Vivid Seats is famous for its courtesy calls. These were special seats, including dinner and first 2 rows on the dirt. The request was put. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. These were sold from the originator which means there's no reason they couldn't have been refunded. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They made me jump through hoops to get my money back. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Refund of ticket price. If you make a last second purchase, you are putting yourself at risk. Don't EVER use vivid seats for any purchases. I had listened to his show on the radio (and bought many of his books) for many years. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Phoney Company! The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Disputed several times and no resolution till this day. Chicago Illinois The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. For more information about reviews on ConsumerAffairs.com please visit our Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. He was very knowledgeable and courteous. It offers a 100%. Home | Ticket Purchase Settlement I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Especially since Vivid. Paid over $300 to an event that was postponed minutes before it was scheduled. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Do not trust Vivid Seats!!!! James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Leave the paper at home! How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay The buyer is responsible for these costs. Eugene was very helpful with my questions. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Support : Vivid Seats Customer Support Its not final unless I had the tickets available which I didnt. I had to buy either 1 or 3. Submit a complaint and get your issue resolved. Takes no accountability for a time glitch that had us go to a show at the wrong time. What 4 Analyst Ratings Have To Say About Vivid Seats. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. We would love to review your order again to see if there's anything we can do to make this right for you. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. You can count on usas our fans already know. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Desired outcome: Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. There were no humans to talk to to get my tickets before the event started. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Very helpful indeed! This information will help to determine next steps. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. I paid $322.17 for 3 seats. It goes against our guidelines to offer incentives for reviews. Call and ask what the service charge is before buying. She says no digital. Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com This is not what I paid for. Our content is intended to be used for general information purposes only. We are all set now and appreciate her cheerful assistance. Customer service would not help since the event was technically postponed and not cancelled. The site is a fraud and they are aware. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Thank you Amanda. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. 2,266 Reviews of Vividseats.com - Sitejabber He'll be heartbroken. Vivid Seats provided fraudulent tickets to me. Crooks. I purchased tickets for the New Edition concert through Vivid Seats. Will be buying more tickets from them in the future. B. Berlinda G. Today , California. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Then allows the seller to change the date to the day of the event. Lack of preparation and communication from the recruiter for each step of the process. 100% buyer guarantee. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . only our *Volume Resellers* are allowed to re-sell tickets. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! We apologize for the frustration you experienced. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Her personality was fantastic and the whole experience was just perfect. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Angel P helped me out. Vivid Seats Reviews - vividseats.com - Review Centre Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. If you have any questions about the refund process, feel free to reach out to our Customer Service. You are paid through PayPal after the event occurs. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. This will help us to determine next steps. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Contact Customer Service | Vivid Seats They simply dont care. Read full review of Vivid Seats and 1 comment. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Desired outcome: Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes The person the ticket was for has since died. Complaint about Vivid Seats? File now, we help resolve it! Service 254 Value 245 Shipping 164 3 for $533.58. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. When I go the tickets, I called the venue and was told they were not handicap. I usually stick to stubhub. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Great customer service skills. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Desired outcome: I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. I bought 3 with the insurance. Request to speak to a Vivid Seats agent. One arrived by mail with a "Lot 16" other was delivered electronically. With the plethora of ticket resell sites, this is one to avoid. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com With 30 mins. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. When the tickets never came, I contacted Vivid repeatedly. Vivid Seats Culture | Comparably The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews Vivid Seats Review: Is it Legit, Reliable or a Scam? For further help, send us a direct message. I will never ever purchase from Vivid seats again. From over pricing. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Send us a DM on social media. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Vivid Seats has 450 employees. Vivid seats will not do anything. Long story short I never received the parking pass and had to pay in full at the gate. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. Claim your listing for free to respond to reviews, update your profile and manage your listing. Then allows the seller to change the date to the day of the event. It told me the section of the tickets but not the exact seat numbers. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. I never will again. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! It was smooth and I didn't have to do all re-ordering process again. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. I hate what you stand for. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com I asked to print the tickets for my group but was told I had to use the electronic system. I asked to speak to the manager, told me there was no one above him. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order.