I really appreciate you being a member of the Comcast Family! According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Verizon Business customers. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. ASA, ABA, Adherence). Step 1: Inquiry. Should you experience further issues, please create a new post. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Scroll down and select Manage Internet. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Why is my Xfinity Cable box stuck on boot? Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. to Call your mayor's office. How do I know if my home is wired for Comcast? Emergencies and Safety | Consumers Energy Comcast Xfinity problems in the last 24 hours. I suspect it's an old wire). If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? 2 1 RR ryanray.rr81 Visitor 2 Messages There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Thank you! Report an issue Select Chat. A: Cable and phone wires dont carry current, so its safe to remove them. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Report Downed cable line | Xfinity Community Forum I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Report A Downed Line. ARA - Utility Regulation - Houston Our team can assist with getting those downed wires raised. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. I also appreciate you taking a moment out of your day to reach back out to our team! How much notice do you need to give Comcast to cancel? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. I called but only received voice mail. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 I explained this to the rep when I called to cancel. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. An official employee, such as myself or whoever is first available, will respond. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. https://corporate.comcast.com/stories/meet-our-digital-care-team. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. the chances of Comcast having their act together enough to even . I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. The wires at my rental property are on the ground. Sky News is distributed via an English-language radio news service, and through online channels. Tips in case of an outage What if my power is out? This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Type your message in the text area near the bottom of the window 5. I am an Official Xfinity Employee. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. A drop-down list appears. Write your 17-digit account number on the "For" line of your check or money order. Don't touch a downed power line or other equipment. Let us know. Press Enter to send it. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Our team can help get that line raised. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. See how you can save when you add Comcast Business Mobile or add a new line. Let us know if you find downed or uncovered wires or cables in your area. If you are experiencing problems with Comcast Xfinity, please submit a report below. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Cloudflare Ray ID: 7a2ad44e3df86ef8 Don't touch anything or anyone in contact with a downed power line. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Warn others to stay away. 7 years ago. how do i report a downed comcast line? - tourdefat.com By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Report it online using Xfinity Assistant. I am a bot, and this action was performed automatically. Let us give you a call as soon as an agent is available. Store Locator Status Center Check for outages and troubleshoot your services. In the top right corner, you'll see a little chat icon near the bell icon. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Service Status Center | Comcast Business Downed/hanging electrical wires - who to report to? | Universal Hub and our Thanks! Report downed power lines at 713-207-2222. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. I am a bot, and this action was performed automatically. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. I have a downed line in my front yard. Do what's best for your business. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums If you absolutely need to have it removed, consult with an electrician before doing so. Then, call PG&E at 1-800-743-5000. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. How Do I Report a Problem with My Comcast Landline? - GetHuman Cookie Notice up. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Report unburied cables, exposed wires, or downed lines - AT&T Voting closed 14. Welcome to the Xfinity community! Jacksonville, Florida Area. We have made changes to keep employees safe so response and call times may be longer than usual. How do I report a downed line in as few steps possible What to do if you see a downed power line - Pacific Gas and Electric If the IP address resides on the Comcast network. Let us know. Reporting this to comcast seems to be a problem. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Can you direct message us your name and address, please? An official employee, such as myself or whoever is first available, will respond. Contact Customer Service at (800) 391-3000. #iworkforComcast Payments are posted to your account after 5:30 p.m. on the day they are received. For immediate assistance, check out the Xfinity Assistant. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. If you have questions about your services, we're here to answer them. This website wants shut I hate to hear this has been your experience and would love to investigate this for you! Report a downed power line - Pacific Gas and Electric Company Remember: This number is just for unburied ground cables. Then it tells me it can help me better if I sign in. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Call 800.288.2020. For your safety, do not touch or move the downed line. The easement at my back property line has poles with electric and utility lines. It's not the power line and I don't think it's the regular cable either because there's no service outage. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Click the Check for Issues button. To confirm, are the wires in question still low-hanging by chance? Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. That person will tell you who the city's contact is in the Comcast governmental affairs office. Type your message in the text area near the bottom of the window. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. With our new Xfinity support chat, you do not need to input the name of a person. My electric company has been out already and have told me that it is Comcast's issue. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Hello there! Welcome to the Xfinity community! Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. I don't have AT&T, or a landline. I have followed these instructions and sent the private message on 6/1/21. Sky News - Wikipedia Privacy Policy. how to report downed wires | Xfinity Community Forum Genius. Hi, @user_af7a95. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! How do you fix an exposed wire without electrical tape? Electric Lines that run from the utility pole to your residence. You can email the site owner to let them know you were blocked. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Like. A coaxial cable is capable of carrying current. The tree and the cable are both on the grass verge next to my property. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For immediate assistance, check out the Xfinity Assistant. The tree and the cable are both on the grass verge next to my property. We have all the tools to help with your cable line and make sure it gets taken care of. A woman in Huntington says she contacted Comcast several times about a line. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. How do I report this? You aren't allowed to. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? How to report a down or damaged CenturyLink line. God forbid this huge company actually provide a phone number where you could talk to someone. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Press question mark to learn the rest of the keyboard shortcuts. Id give them a ring. 1 6 An official employee, such as myself or whoever is first available, will respond. Hello @user_300363 and thank you! There appears to be no other way to contact comcast/xfinity. Choose the option that best describes your situation. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. You can contact 811 to get utility lines marked. I have a downed wire in the middle of the street. A drop-down list appears. DO NOT TOUCH downed lines or anything they are touching. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. A tree in my back yard has two large branches resting on the phone/TV cables. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Help and Support Topic | Comcast Business Support If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. How do you get straight to a representative? Please send a private message with your name and service address by clicking on the chat icon so I can further assist. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Comcast landlines are being used by homes and businesses alike. If you smell natural gas or see downed power lines please do NOT use this page. Yes, Comcast will come to your house to install the cable lines and equipment to your home. I am a bot, and this action was performed automatically. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Report it as a hazard to your local PD, maybe they have a better contact. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. . We ask for direct messages because we can't post personal information in public. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. ET. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Comcast Phone Number | Call Now & Skip the Wait - GetHuman Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. I can't get into my property because the line is blocking the drive way. I need someone to come out and fix it. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. I really appreciate you being a member of the Comcast Family! Please contact the moderators of this subreddit if you have any questions or concerns. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This website is using a security service to protect itself from online attacks. Who Do I Contact About Downed Phone Line In My Backyard? Privacy Policy. If you have questions about your services, we're here to answer them. Do not send the firewall logs as an attachment. Say "No account." Discussion. If you have questions about your services, we're here to answer them. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Who do you call for a downed cable line? View the Xfinity outage map and find out when an area will be back online. This post was marked as solved. When should we expect this to be corrected? Xfinity Outages | CableTV.com How do I report a downed telephone line? | AT&T Community Forums Connectivity and managing Your Comcast Business network. We truly appreciate you taking the time to reach out to let us know about a downed wire. My thinking, if I were to do this at my house would be that that 1.) What to expect: Your complaint will be posted online in a public database. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Thank you for bringing this issue to our attention. It's in front of my yard, and it goes across the street. Make the report to that person.. Click to reveal I will post again here when/if I receive a reply or action is taken.