Take photos of your original packing slip receipt and the items you are returning. Edit: After submitting this review I was given my refund and notified by text within 15 minutes. I'm sorry that we did not have your item to re-send, and for any frustration that we sadly do not have raw packaging material that we are able to send out to customers. If you live in the continental U.S., visit this page and follow the prompts to start your Modcloth return. You cant return (or exchange) final sale items. LOS ANGELES, Sept. 15, 2020 /PRNewswire/ -- ModCloth, the ecommerce retailer offering modern vintage-Inspired, versatile, inclusive apparel and . Points will be awarded to your account once your order has been fulfilled. Thank you for reaching out. I placed an order on April 28, 2021. You'll then print your label and return authorization. ModCloth Returns To European Market Due To New Owners, Go Global Retail Shipping is free on order of $125 or more, which is a ridiculous amount when the shipping cost on $100 of goods is $12. It shipped and arrived. The Dos And Donts Tips, Are Sneakers Business Casual? We do review these on a case by case basis. More information about this can be found on our FAQ page, here: https://modcloth.com/pages/faqOur team is happy to assist with your account. If you are not signed in with your Rewards account, you will not see this dropdown option at Checkout. If you are receiving a message that no one is available, you may be reaching out outside of their hours. Ive been trying to get a hold of customer care because the website wont let me into my own account. Orders can be shipped to: ModCloth Returns, 2250 Roswell Dr., Pittsburgh PA 15205. 01 Days : 22 Hours : 41 Minutes : 48 Seconds Tops & Bottoms starting at $10 Free U.S. In the event of a return, any applied discounts/coupons will be forfeited and cannot be used again. Perbelle CC Cream Reviews 2023: is It Really Good for Skin? It is true that we do currently have a $6.95 return fee for the use of our return label and do not refund original shipping costs as part of returns. The e-commerce retailer stopped shipping to European markets in May 2018, because of the General Data Protection Regulation (GDPR) program launched. Their systems were recently updated, and they are currently working on getting the Help Page up-to-date with the new links for contact. I have tried contacting them by email and by phone and through the online chat option, and have gotten nowhere. lackland air force base street address Fashion Nova Return Policy Guide For Store and Online Purchases Machine wash. Unlined. So.over 30 days without my money back and not hearing a thing for them, no "we've received your return" and then on top of that $6.95 return fee. If you dont want to use the prepaid return label, you can ship the time with a different carrier. ModCloth Returns Policy will accept returns for unwashed, unused or unused items for a full refund of the original form of payment. Companies can ask for reviews via automatic invitations. You will provide your email address or phone number plus your order number or return number. Thank you for your review! See my privacy policy. Modcloth has to receive the unwanted piece within 28 days of the shipped date. You only need to do the following: Once you ship the product to ModCloth, you can sit back and leave the rest to us as we will reach out to ModCloth regarding your return. I've been trying to reach someone in customer service to sort out what happened, but no one will get back to me. A $5 return shipping fee plus an additional $1.95 fuel surcharge to cover the cost of transportwill be deducted from your refund amount for the use of our label. So I paid $20 for literally nothing PLUS my time for returning the item. Fashion Nova Holiday Return Policy You will only receive points for purchases made after creating your rewards account. Hi, Carrie. Quick Buy A Twist Of Fun Knit Top $39.00 New & Improved! That being said, we understand that sometimes life gets in the way. Stores deliberately complicate the returns process because they want to prevent customers from asking for refunds. Once they receive the item, ModCloth can take up to 14 business days to review your request and decide on the outcome. The vintage-inspired, e-commerce company quietly reopened in . Return items must be received by us within 28 days of the shipped date to be eligible for refund. Apply the printed shipping label to the package (make sure there are no other shipping labels or barcodes on the package). You also can't return pieces you've worn, washed, or damaged in some way. We take the quality of our items very seriously, so I will be sure to share your feedback with the appropriate teams. Please note that the review email is set to send 25 days after the purchase date and can sometimes go to the junk or spam folder. Shop Vintage Outfits // Vintage Style Clothing // ModCloth Ends Soon: Mix & Match Sale! Everything You Need to Know, What is a Tennis Bracelet? I can't even find the return form codes on their website! I ordered something over a week ago and i have received no communication from ModCloth with shipping information. Posted on Last updated: December 20, 2022. noble soccer tournament 2021 how to get gems in phase 10: world tour army covid pt test policy modcloth return label. You can reach the team from 9am-8pm ET, Mon-Fri, here: https://modcloth.com/pages/contact-us. Reply from ModCloth Jun 8, 2022 Hi, there. So I have no idea where my order has got to.It all seems dodgy. Hi, there. Please rest assured that they are working to get replies to everyone, as quickly as they are able. Returns received by ModCloth between 31 and 90 days after the original order shipment date (as printed on your packing slip). Have any other obstacles? Please contactCustomer Careto get your free shipping label. plus an additional $1.95 fuel surcharge to cover the cost of transport. They charge a RETURN FEE. Step 3: Packaging. What happened, ModCloth? You can't process a return without it. Read International Returns Info . ModCloth will not replace or refund outside the 28 day return window. All gift cards are final sale and not eligible to be returned or transferredinto another customer's gift card balance. Their return policy is terrible. This person processed my refund manually but it was for $20 less than I'd paid. It was packaged and returned. Skim through our guides! I'm sorry for any trouble with getting in touch with our Customer Care team. Also, the sizing can be way off. Hey, Olivia! When you submit a return request to us, you can set the date by which you wish to resolve the request. One-of-a-kind items (including vintage) are returnable for store credit only. If your refund amount is incorrect, please inform our Customer Care team right away, and they will look into this for you, as we want to ensure that you are refunded the full amount you paid for the item you didn't receive. The page will refresh, and the product will be added to your cart. Packaging Requirements: Even if you . Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. We will then include a deadline in your request, which ModCloth will have to honor. The ModCloth return policy states that you must submit a return request within 30 days of the shipping date for the request to be valid. I didn't like the pieces and emailed, called, and chatted to return. They are a very small team, but please rest assured that they are always working hard to get responses to everyone, as quickly as they are able. Free U.S. Customers are also welcome to use their own shipping to return items to us if they find that is more convenient that using our label. It sounds as though they have not received your emails, and if you were trying to use the form on the website, that may be why. For International returns, please click here. They are a small group, and are currently working through extremely high volumes of incoming messages. They are flat rates, rather than being based on cost or weight of items, and we have had to increase them over the years, due to increased internal costs. To return a product, simply attach the provided shipping label to the return packaging and ship it back to the specified address. How good is their customer service for returns? Shipping charges, except in cases where we have made a shippingerror. Click "Forgot Password?" Its OK. to reset your password. Here are 8 tips for writing great reviews. However, if you want to return it, we need to know the item name and order number so that we can prepare it for you. This article will introduce the ModCloth return policy and explain all the details you need to know before submitting a return request. Vintage inspired apparel brand, ModCloth, has relaunched its shipping in Europe. More Ways to Shop. For International returns, please click here. Upon joining, you'll receive 50 points! Ground Economy Shipping on Orders $150+. Whats going on? Hey, there! Order Number or Return Number. BUT what happened this past week was really over the top - I returned a dress and was only given a partial refund. The stuff on Modcloth always looks so cute, but I find the quality isn't always there. The refund will be sent to the original form of payment. It will take two weeks or more from the date your return is received by Modcloth to refund you. Our Customer Care team would be glad to help with this, and assist with returns, if you need any help with sending your items back. Thank you for sharing your experience, and we will be in touch soon! With every Tier Earned, there will be an email notification sent out to the email used to register your ModSquad Rewards account. ModSquad is a rewards program for our shoppers to earn points from every purchase, refer and earn, redeem points for discounts, receive a birthday gift, get access to exclusive sales, collections, promos and offers. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! Give us a call at 888-495-9699. When you file a return request with us, you can set a date by which you want your request resolved. My Kind of Casual Shift Dress | ModCloth They are available from 7am-9pm ET, Monday-Friday, and 10am-6pm ET, Saturday-Sunday. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. From there, pack up your unwanted items along with the return authorization. Answered. Please honor your words and directions that you have placed on your website and let your customers be able to contact you. Hey, Jennie. For Domestic (US) returns, please click here. Depop Vs Poshmark: Which is the best for Sellers? Bear in mind that there are shipping requirements for certain products. Write down the tracking number so you can track its journey. Reach us 24/7 at 888-495-9699. Next, enter your code in the Gift card or Discount Code box upon checking out. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label, and your return shipping costs cannot be reimbursed. I emailed them to fix it and they said they were out of the jeans that I ordered now and will send me a shipping label for the dress but refused to send packaging and expect me to get packaging for it!!! They used to have a great return policy, reasonable shipping prices, and quality clothes that you could count on to fit. ADD ANYTHING HERE OR JUST REMOVE IT somerville police twitter Facebook miami jobs with housing Twitter why is lagos jewelry so expensive Pinterest how to cancel sky sports on virgin linkedin how does mystique die in comics Telegram In general, you have 90 days from the original shipping date to send items back, but to be eligible for a refund to the original payment method, the return must be made within 30 days. If there is ever a life circumstance that comes up and will prevent you from meeting this deadline, we would strongly encourage you to contact our Care team and see if an exception can be made.