In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Great addition but a bit more info could be needed. Video demonstrate that how incident task has been . . Record Producer ServiceNow. } Is it possible to rotate a window 90 degrees if it has the same length and width? Again a great solution. Save my name, email, and website in this browser for the next time I comment. It is not working for me.. Over the years Ive worked with ServiceNow, Ive seen several requests to be able to report on or identify the record producer used to create a particular record. Static Choice nodes have both a Label and a Value.Depending on the context, a developer may want to use one or the other. Ive confirmed that its not the business rule. First, you should know that you can right-click any field and personalize the label for that field. So, you can thank Jacob Kimball for the brilliance of this solution. Is it plausible for constructed languages to be used to affect thought and control or mold people towards desired outcomes? Its working fine in IE & Google Chrome,but not in Mozilla Firefox. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. To fully enjoy this site, please enable your JavaScript. If its not working for non-admin users Id guess its probably a client script conflict of some sort. We are noticing this in the latest version of Calgary. Has anyone managed to do this successfully, or do they know how to? Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Other times you'll need to do a GlideRecord query to get it. eval(scriptCode ); Confirmed: Berlin Hot Fix 4 fixes the problem. Thanks for your reply. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. Ok, any idea how to do that? As I saw in the docs, variables.name notation is not supported in Service Portal. How can i perform it . Thanks for your post on this!! But i want to use setDisplay which is not working at all. ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. On the Let's set up your standard catalog item or Let's set up your record producer screen, configure the Name and Short description for the Catalog Item. This was just what I was looking for, thanks for sharing. No way to handle the container, but you can hide checkboxes. What is the difference between UI policy and Data policy In ServiceNow? Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). Record producers provide an alternative way to create records through the service catalogue. I notice this works for variables that are not within containers. //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule I just tested on a clean demo instance and it worked fine there. This script takes the values of the 'caller_id . This is great. Im just spreading the love. ServiceNow Human Resource Service Delivery (HRSD), Difference Between Inbound and Outbound Web Service ServiceNow. Add Variables to Catalog Task From RITM Workflow Script; Generate sys_history_set records from sys_audit data, after a clone, rebuild, or audit mod. Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Record producer simply insert a record in the selected table. Ive created a changeFieldLabel function for this purpose. Heres an example script. Then your update would need to be a GlideRecord query and update. Theres no good way that I know of to do this. It performs a similar operation to populate the short_description field. As soon as you mention SNGuru theyll try to tell you its unsupportedeven though the issue has nothing to do with SNGuru :). The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. Thanks for the assist! Please suggest. If you want to try hiding variables whose default values have not been changed, then you can modify the script like this I have tried the script. The dependent value is the value that this data depends on. Hello Mark, Great example. I have a lengthy choice Label for one of my fields . Thats handled in the else statement in the business rule script above. How to get the children of the $(this) selector? Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption? We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. Color and styling is even more problematic in this case so its not included. 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! Im not experienced in DOM and not understanding how to find this Element? Is there any reason the first script would not work in Fuji Patch 3? If I just use the current label text as the function parameter then it loses my hyperlink set up on the original label. Check out the prototype API for more details. The object reference is cat_item. In this example it will be the Assigned To field (which contains the Sys-ID of the source User record). The problem is that g_scratchpad isnt available to the client as it should be. When the Category changes, the Sub Categories are populated as they should. After we made some base categories lets make some matching subcategories. for(i = 0; i < emptyVars.length; i++){ Well done. labelElement.select(label).each(function(elmt) { My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. Question asks for Record Producer, not for record created from Record Producer hence answer is B New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Why are non-Western countries siding with China in the UN? For a variable, the label of the variable is returned. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! Letting users select categories may be specific to the scope of the clients work. Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. By Crossfuze Admin|2018-07-09T14:59:52-05:00January 22nd, 2015|Categories: Reporting|Tags: Record producers, Reporting, Service catalog|, Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. I see what you mean about the scratchpad on the demo site. I dont think its been documented anywhere and I havent seen any other use for it other than this. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. . I know how to get the data from the field, but if I try to get the label with producer.variablename.getLabel() I get NULL. //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! If you walk through that reference, youll notice that sc_cat_item_option is empty. Record producers in Service-nowallow users to create records on any table directly from the Service catalog interface. however I believe the syntax maybe off.. can you help? Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. addInfoMessage( message); //Redirect the user to the homepage. Love this functionality. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. From the ServiceNow Wiki, here is some documentation to read before you start building your report. Subscribe to get the latest news, events, and blogs. ServiceNow: Using Variable Condition field on custom tables. } } Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Youll need to contact SN support for a solution on that. Youre right! By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. I agree that they still can be incredibly useful in the right situation. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. Please help. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. You can store the reference field value in any field type, but I think a reference field is best. Keep it up. I've updated the article. I can log the value from the business rule so I know its being set correctly there. Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). Ive added that to step 1 to clarify. It doesnt have any effect on the approval summarizer as far as I know because client scripts dont run there. From the ServiceNow Wiki, here is some documentation to read before you start building your report. How to handle a hobby that makes income in US. Couldnt get it to work at first, but it does now. access of field label? This configuration can be accomplished in a few simple steps as shown below. I search the glide system class documentation but could not spot it?? I like this better than what I have, Ill update the article above. Hey Mark, is there any way to add a label in the form sections just like a label on catalog request page.. One of our clients wanted to differentiate the fields by adding label, please help me out if there is a way to do so. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? Thanks, -e. I think any time you can use the out-of-box behavior you should. Very helpful! A record producer asks the user a series of questions that can be used to generate many records at a time. Ive updated the code above. Is there a reason that code wont work on a base task business rule? Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Is there a way to change the label dynamically on the basis of some other value. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. Variables have come a long way since the early days of ServiceNow. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. var scriptCode = ; It is common for users to request that record producers and catalog items be made public on the Content Management System. Thanks for the feedback! Even the most proficient developers need reference material from time to time. When the record is submitted using a record producer, you are redirected directly to the generated record. I've updated the article. Hi Albert, Also, anyone work in a regulated environment where hiding fields on a form, even if empty dynamically would be considered a violation? To subscribe to this RSS feed, copy and paste this URL into your RSS reader. The post Certified Diversity Recruiters appeared first on Crossfuze. Alright now this should be functioning. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. Then you could predictably target that in a client script. We have a global variable set for attachments with a real generic label Please attach any pertinent data. Well done. Absolutely. Triggers and actions create and populate variables. Cheers, Mark. var emptyVars = []; The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. Check out the top of the comments section here for some code to get you started. + emptyVars[i] + "\", false);"; There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. Having a heck of a time trying to hide variables on the new mobile app, or even make them read-only. Since Service Now locks everything down, it can be difficult to make this work. The reason its there is because the original version of this script had to hide the variables via DOM manipulation. If not, the the info message appears but the record producer shown is erroneous. Thanks Mark! Worked like a charm! You have to address it for each item or variable set and continue to update and modify for each variable you add. Why is it so? You can also view the icons within. How do I align things in the following tabular environment? Does a barbarian benefit from the fast movement ability while wearing medium armor? Navigate to Service Catalog > Catalog Definitions > Record Producers. In fact, its been asked here before! Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Check out Vividcharts: https://www.vividcharts.com?utm_source=youtube\u0026utm_medium=sntoolbox\u0026utm_campaign=allaboutvars Power your ServiceNow work with Groundshark Coffee. Is there a proper earth ground point in this switch box? I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. producer.redirect = home.do?sysparm_view=ess; The CMS is different because of the way it handles frames. Having said that, there is still a fairly major issue with using the catalog UI policies and client scripts. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. Because they have a value, even unchecked check boxes will appear when using this solution. Any way to loop through all of my elements that begin with u_, and color them? A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. It worked perfectly again after that. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! The topic is Introduction to Record Producer in ServiceNow. elmt.innerHTML = label + :; How would I do that? If you need this to work for non-task tables, you can simply create a duplicate business rule there. App Engine Studio creates the Catalog Item. Did you make your solution work in Service Portal? For a beginner like me, it was not obvious that I should have checked the insert on the business rule. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. I know your script works for others, so it must be something within my implementation of sc_task. It worked for me , I have found that the record producer GlideRecord is available as a global object in the producer script. (Service catalog fields are "variables", and they are different from normal table fields). Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! 0. retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL. The only way you could get to it is if you used something like an onSubmit client script to put the label value in a field so that it would be available to the producer script. I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. message += 'Thank you for your submission.'; //Add the information message. Variables belong to global application so script is accessing on global then it worked. Yeah I switched to raw ampersands as an experiment and it worked fine. Thanks for the script, it works pretty well on backend. The post Certified Diversity Recruiters appeared first on Crossfuze. Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . Its a bit different for the asterisk indicators on Fuji and beyond. The post Certified Diversity Recruiters appeared first on Crossfuze. below is the server code function Any help you can provide would be greatly appreciated. Must be some limitation with the Service Portal API. by modifying the script field entry on the record producer. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. Can you point me in the right direction? Then you just use producer.redirect to redirect to your new page, which contains the code to redirect outside of the inner frame. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. Thanks Harry. Nice, I wasnt aware of this. You can create Service Catalog record producers directly from a table record. However, Im having a hard time wrapping my mind around turning it into a callable(within another client script) or global UI Script. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. Hey Guys I am attempting to rewrite the label if a user has itil role.. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. id); eval is no more evil than any other method. In today's tutorial, we will be looking into one more interesting topic which a lot of people were requesting after the service catalog tutorial. Ex: https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d. Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. What [] I tried digging around online, but wasnt successful in figuring it out. So for example. Ive tried using label_left and label_right with no success, any thoughts? It is possible. Is this a case where I need to dotwalk from the variable set to get to the object? Client scripts cannot be run from a list view. Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. Once you have this entered click Submit. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. I think the problem is in your if statement. Mark, The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. An incident has been opened for you. g_scratchpad.emptyVars = emptyVars.join(,); Configuration fields . Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. Find centralized, trusted content and collaborate around the technologies you use most. Ive modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! 0 coins. Without going too much into how the catalog works, a catalog item or record producer refers to fields to be populated as variables. scriptCode += "g_form.setDisplay(\"variables." The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. You did such an amazing job. Hi Mark, thanks for sharing this. You could try the same just to verify. Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. Youll need to remove the current business rule and add a new one to the Record producer table as described above. // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars);