Where appropriate, well also take steps to prevent the situation from happening again. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Hey Sandra and Regus, just return my retainer back then I would not post anymore! Become better managers and business leaders by achieving optimal personal and business performance. I would love the opportunity to help further but havent been able to identify your account. I couldnt see your email address or Regus account reference in your message. A member of our team will get back to you as soon as we have the details. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Regards, Sandra Melody Head of Customer Services The complaint has been investigated and resolved to the customers satisfaction. They often do so without adequately considering the effect these changes have on people within the organization. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. This is a multi-location business. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Regus helps businesses find and create the right workplace for their people. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! The vital skills students learn will be immediately applicable to their careers. Hi Hannah, Im sorry if you felt the need to escalate this. Get Regus can be contacted at (262) 832-3700. If you refuse to pay their bogus invoices they will send you to collections. All rights reserved. We have a team of specialists available 24/7 to help you find the best solution for your business. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. (Sandra, I used the portal at first, however, your system made an error.) We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Your agreement end date is not until 10/31/2021. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. I have been renting an office space at Regus in Kings Hill for over 12m now. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. What a ridiculous it is! Such companies should not exist. She apologized to me and promised me to rush to send me it by coming Wednesday. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. They charge an excessive retainer fee. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. The complaint has been investigated and resolved to the customer's satisfaction. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. That exception is made on the understanding that an additional service retainer is payable. Company Name: Max Dragon Technology It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Why take the Change Management training from Reform Skills Inc? On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Absolutely unacceptable behavior. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Originally, total costs 20k THB, but end up with 50k THB. We appreciate your business. 3. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Flexible Workspace Designed Around Your Needs. I would recommend that anyone considering using this company to think again! Log in to access all our services and products Email. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. I cannot stress enough the lack of professionalism and poor service. but when u need support / CS to talk and solve ur problems its literally non existant. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. Once they sell you something that will be the end of you being treated as a valued customer. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Great discounts. They are about people. This is really bad customer service. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Setting up an automated payment is straight forward and can be done through the online portal. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. The company left an official comment to this complaint. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. The additional increase in your monthly fee is due to the annual indexation. Please remember that the retainer is refundable at the end of your agreement. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques.