Tout of pocket as punters hit grasping ticket firm where it hurts and Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. Viagogo Reviews (2020) | Is Viagogo Legit & Safe Site? Some links in this article may be affiliate links. 2.7 Payment Authorization. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. Ticket listings are a representation of actual seat location. viagogo - Buy & Sell Concert, Sport & Theater Tickets To open a dispute: 1.Log in to your PayPal account. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. Yes No Contact Customer Support Regional Settings The concert was due to happen in 2020, but was rescheduled several times due to Covid. How do I change the email address on my account? Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. Consumer rights is a division of Which? M.B, via email. Why can't I sell my tickets through my Ticketmaster account? This website is legit and very popular in selling tickets for all kinds of events. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. via gogo, viagogo.com | mycashbacks.com 6.3 Allocation of Risk. Welcome to viagogo's online ticket exchange (the "Site"). The tickets were sold in October for 180, but so far I have not seen the money. Sellers: once your tickets have sold, viagogo charges a service fee. . 9 Dec 2022 - Seller Support Associate . To be a member of this Site, You must agree to accept the terms in this Agreement. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Can anyone help me? These steps apply to Personal accounts. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. I entered the incorrect email when registering, how do I change it? This is so we can promote the sale of tickets and items that You list for sale. For example, if you bought tickets for the front row and ended up sitting near the back. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. As you could not provide the tickets for your sale 9799872, we have had to cancel this. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. are safe places to buy tickets. You warrant that you are over 18 years old and have the legal capacity to make the transaction. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. Viagogo accused of listing non-existent tickets on behalf of seller A source close to Viagogo said it had no other connections to Global Experience Solutions. We do not allow any commercial relationship to affect our editorial independence. Pay by credit . Viagogo Reviews: What Is It Like to Work At Viagogo? Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Does Viagogo pay their employees well? Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. How do I edit my listing? This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . Visit the Payment Methods section to update the details. Simple Ways to Contact Viagogo: 9 Steps (with Pictures) - wikiHow I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? viagogo - Buy & Sell Concert, Sport & Theater Tickets buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. We take no responsibility for such issues. When listing seated tickets, all tickets in the same listing must be consecutive seats. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. The judge issued an injunction which prevents . It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. Best Shopping Deals In the know quiz Viagogo was ordered by the Federal Court to pay a penalty of $7 million. How do you find a good accountant? that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Sadly I could no longer attend on the new date which was in October 2021. Find out more about salaries and benefits at Viagogo. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. Subculture Tour 2023. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. 5.2 Violations, Termination and Suspension. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. PREAMBLE The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. the price it is sold for on the primary market). Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. 7.1 Ownership of Intellectual Property. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. To post a ticket for sale on viagogo You must first register with the Site. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. Apparently not. BANK OF DAVE replies, Four in five homes don't have enough buildings or contents insurance cover: Here's how to tell if YOUR prized asset might be underinsured, No fault divorce is 'turbo-charging hasty DIY splits' - but spouses could be worse off if important assets like pensions are overlooked, say critics, 'The Beast' for sale: British-built classic car famed for being embroiled in a Rolls-Royce legal case - with a 27-litre aircraft engine guzzling 8 PINTS of fuel a minute, How to pack the pooch:Cars are now being designed to ensure that pets travel safely too - with some of the best ideas to be put on show at Crufts, Thrills without frills: New five-seater MG5 EV all-electric estate designed with 'keep it simple' maxim in mind, says RAY MASSEY, 'Copycat' scams now make up a THIRD of money fraud: Two victims tell us how they were fooled by people pretending to be a bank and a fashion influencer, Are your investments right for you? viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. The comments below have not been moderated. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. Do I have to pay a service charge if the service is poor? It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. If you have a Business account, please log in to see the steps that apply to you. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Claim compensation You may be able to claim some compensation for loss of enjoyment. Copyright viagogo Entertainment Inc 2023. Invalid tickets are defined as anything where buyers are refused entry. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. You will receive confirmation by email when the payment is made. Selling a type of mobile ticket and transferring it to the buyer. 3.4 Indemnity. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) Leave the Archive. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 2.16 Season Cards. . Read more hen we pay for them, not a week before! Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 3.1 Accurate Descriptions. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 2.8 Pay & benefits. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Pay in 10,000 for bonus. Is buying tickets from Viagogo safe? - Quora In this case they counted them as arrived the moment UPS scanned the tracking label. I sold a ticket on Viagogo .. and need help - Tripadvisor 3.2 Other Information. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. 2. City and Colour Concert Tickets. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. How do I change the email address on my account? Ratings by category. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. Like. Job Title. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. This fee will be deducted from your payment. . Have we let energy giants make too much profit? Learn more. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. As shares tumble and costs soar Will the fast food giants ever deliver for investors? 2.5 Tax on Seller Proceeds. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. This is often referred to as mitigating your loss. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. What are the viagogo Terms and Conditions? Event dates, times, venues and subject matter, which are listed on the ticket, may change. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? The Sellers and the Buyers are hereafter jointly referred to as the Members. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. How to get a refund, repair or replacement. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Is commercial property a great value investing opportunity? Controversial website Viagogo scalps tickets for a John Farnham cancer Check out our video below for advice on how to avoid ticketing scams. 2.8 Work-life balance. Buyers: viagogo charges a service fee on top of the ticket price. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. 2.3 Username and Password. Viagogo: Reviews, Complaints, Customer Claims, Page 8 | ComplaintsBoard Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. Thankfully, I have now managed to get to the bottom of it. 2.9 Seller's Confirmation Obligation. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Red Hot Chili Peppers Tickets. To register, You must provide your real name, address, phone number, and email address. 4.2 Stolen Property. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. From 17 January, it will have to make changes such as identifying when sellers are. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. If you can't make the rescheduled date, then you're entitled to a full refund. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Pay by PayPal, a free service to pay online without sharing your financial information. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. To sell tickets, a Seller lists the tickets in the Site database. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law.